"Understand Their Goals – What They Want and Don't Let Them Win – Power, control, superiority; they seek to hurt, humiliate & subjugate.
Don't Give Them Satisfaction – showing hurt, pain, distress just feeds their sickness. They want to hurt you, the more hysterical you get, the more they enjoy it. Reacting reinforces their drive to do more. Be unemotional and factual."